Refund & Cancellation Policy

1. Our Commitment to You

At Mr Clearance we want you to be completely happy with your purchase. If something is wrong with your order, we will do everything we can to make it right.

We are a small family business and we take pride in our products and customer service. Please do not hesitate to reach out to us if you have any concerns.

2. When You Can Return an Item

We accept returns in the following circumstances:

• ✅ The item you received is defective or damaged
• ✅ You received the wrong item (different from what you ordered)
• ✅ The item is significantly different from the product description on our website
• ✅ The item was not delivered within the agreed timeframe

3. Return Time Frame

All return requests must be submitted within 7 days of receiving your order.

Returns requested after 7 days will not be accepted unless the item has a manufacturing defect that only becomes apparent with use.

4. Condition of Returned Items

For a return to be accepted, items must meet the following conditions:

• Unused and unwashed
• In their original packaging where possible
• All tags and labels still attached
• No signs of wear, damage caused by the customer, or alterations

We reserve the right to refuse a return if the item does not meet these conditions.

5. How to Request a Return

Starting a return is simple. Follow these steps:

6. Refunds

Once your return is approved and the item has been received and inspected, your refund will be processed.

Refunds are made to the original payment method used at checkout. We cannot refund to a different account or card.

7. Exchanges

We are happy to exchange an item for a different size or colour where stock is available. Please contact us via WhatsApp to discuss exchange options before returning your item.

Exchanges are subject to stock availability. If your preferred replacement is not available, a full refund will be issued.

8. Cancellation Policy

You may cancel your order at any time before payment is made. Simply do not complete the payment process.

Once payment has been made:

• If your order has not yet been packed or dispatched, we will cancel and refund your order in full.
• If your order has already been packed or dispatched, it cannot be cancelled. You will need to follow the returns process once you receive the item.

To cancel an order, contact us immediately via WhatsApp at +27 67 769 8001 with your order number.

9. Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us via WhatsApp and we will investigate immediately.

• Local delivery: If your order has not arrived within 2 business days of confirmation, please contact us.
• PAXI/PUDO courier: If your order has not arrived within the estimated courier timeframe, please contact us with your tracking number.

If an item is confirmed lost in transit, we will either resend the item or issue a full refund at your preference.

10. Contact Us

For all returns, refunds, and cancellation requests please contact us: